Frequently Asked Questions

Whilst we love our clients being home so they can see the transformation unfold before their eyes, they do not need to be home for the work.

The Shower Man Melbourne team can provide a free, secure key-safe to safely store your key so we can access the home during work hours. At the end of each visit, we leave the key in the secure safe so that you can use the key to re-enter your home.

Every job is different, however, as a general guide, The Shower Man Melbourne needs the following time frames to carry out work;

The Shower Man Melbourne has been in the bathroom renovation and shower leak repair industry for over 30 years. The Shower Man Melbourne team have over 80 years of combined experience.

The Shower Man Melbourne has been dedicated to fixing Melbourne’s leaking showers and renovating bathrooms since 2010.

We have been in the floor and wall tiling business since 1995.

Yes, of course, The Shower Man Melbourne supplies a fixed-price contract for every job, which includes a detailed scope of work so that you know exactly what you will be getting and there will not be any unexpected surprises.

The Shower Man Melbourne also only collects progress payments at fixed intervals to ensure the homeowner is protected at every stage.

The Shower Man Melbourne has full public liability insurance and worker’s compensation insurance (Workcover) to keep our team safe.

Certificates of currency can be provided upon request.

The Shower Man Melbourne has a three-bedroom, fully furnished townhouse available to our clients if they do not have access to another bathroom while theirs is out of action.

Check out our accommodation property.

All work is performed in-house directly by the Shower Man Melbourne team, with the exception of asbestos removal and electrical, which is outsourced as we are not qualified to complete electrical work or removal of asbestos-containing material. All of our team are permanent employees, not subcontractors.

This allows us to provide complete control over the entire customer experience as we have a team we can rely on.

Our team has completed safety training and has current product applications and knowledge.

Our team is trained in our procedures and processes, ensuring consistency across every aspect of our work.

We would never risk the quality of our client’s project or risk an insurance liability to our clients by using subcontractors to complete our projects.

Our team at The Shower Man Melbourne are qualified within their trade and has a minimum of 5-year experience outside of apprenticeships; the current team have over 80 years! Combined experience! Our plumbers are licensed and registered.

Our team at The Shower Man Melbourne are all in-house employees; we do not use subcontractors.

This allows The Shower Man to provide complete control over the entire customer experience as we have a team we can rely on.

Our team has completed safety training and hascurrent product application and knowledge.Our team is trained in our procedures and processes, ensuring consistency across every aspect of our work.

For epoxy grout, you must allow the area to cure for 72 hours after installation.

For all other grouts (sanitised grouts) and re-tiling work, the shower is ready for use 24 hours after completion.

The shower must be kept dry for 24 hours before a service occurs.

For epoxy grout, you must allow the area to cure for 72 hours following the installation.

For all other grouts (sanitised grouts) and re-tiling work, the shower is ready for use 24 hours after completion.

The Shower Man Melbourne can fix your leaking shower permanently when re-tiling.

The Shower Man Melbourne provides a 10-year waterproofing warranty.

Unfortunately, re-grouting and re-sealing with epoxy and injectables will not provide a permanent solution. We would not offer a warranty on something knowing we could not stand by it.

If grouting has failed or a shower is leaking, this is almost always caused by the shower waterproofing failing or the workmanship of the initial shower construction.

When a shower is properly waterproofed per AS-3740-2010, Waterproofing of Domestic areas, and tiled per AS 3958.1—1991 Installation of Ceramic Tiles, it will not fail under normal circumstances. Grout should not deteriorate, and tiles should never crack or leak.

Grout deterioration and leakage are symptoms of a poorly built shower.

The Shower Man Melbourne service most Melbourne suburbs.

Check out our list of suburbs that we frequent.

If you cannot see your suburb on the list, please contact our friendly team to check if we can service your suburb.

The Shower Man Melbourne accepts payments from cash, EFT (Bank Transfer), and credit cards (Visa, Mastercard, Amex, Diners Club). We also offer payment plans.

Payment plans: View our payment plan information on Reno Now, Pay Later.

We have interest-free and low-rate payment plans available; for the works quoted, the weekly repayment could be as low as $50.

12-Month Interest-Free Payment plan: (for amounts between $500 and $5000). To apply or learn more, click below: https://app.handypay.com.au/portal/register-get-started/TheShowerManMelbourneInterestFree.

‍https://www.theshowermanmelbourne.com.au/reno-now-pay-later/

Low Rate payment plan: (for amounts from $5000 to $75000). To apply or learn more, click below:

https://app.handypay.com.au/portal/register-get-started/TheShowerManMelbourne

The Shower Man Melbourne has always been a small family-run and family-owned local business in Pakenham, Vic.

We will remain a family-run and owned business and never franchise or join a larger group.

‍Fun fact; We added the word “Melbourne” To The Shower Man business name to help people find us on Google back in the day when we were starting out and trying to get found online!

You can have peace of mind knowing that you can trust the technicians from The Shower Man Melbourne.

The Shower Man has had the same team of staff for many years, and they have proven their trust in us.

If we didn’t trust them in our homes, we would not have them work in yours!

The Shower Man employees are in-house employees, not subcontractors; we carry out stringent pre-employment National Police checks on our team to ensure the safety of our clients.

The Shower Man Melbourne team is generally unavailable on weekends or after hours.

We place a high value on our team’s well-being; we encourage them to spend time with their family and pursue hobbies so that they come to work refreshed.

The Shower Man Melbourne provides a full 10- Year warranty on all re-tiling works.

Our No Risk, Exclusive Shower Man Melbourne 10 Point Guarantee.

To provide you with a quote, we will need to conduct an onsite consultation to assess the problem area and ensure we are 100% confident the scope recommended will fix the problems or provide the desired outcome.

It would be unprofessional of us to provide a quote without a thorough inspection and assessment of the shower or bathroom to determine the correct scope of work required to remedy the issues.

Every shower and bathroom is different, and there are other construction methods, different sizes and layouts and substrates, all of which need a thorough inspection to allow us to scope the project properly. Access requirements vary from job to job, and these factors require investigation.

Along with the onsite consultation, we will provide a detailed scope of work recommended to solve the problems.

This will provide you with precise detail on what needs to be done. You can either engage The Shower Man Melbourne team to carry out the full turnkey rectification work, or you can take the recommended scope of works to another provider and have them do the work.

Our onsite consultation and diagnostic fee are free if you proceed to work with us, as the fee is deducted from the final invoice should you proceed with any of our packages, meaning that there is no charge to you if you move forward with any of our full turnkey packages.

Some companies will provide a “free quote”; however, those who proceed with work with these companies are paying for all of the clients who do not proceed, as the cost of the time spent producing the free quotes is always factored into the project cost.

Instead of penalising our clients who are serious about having a professional experience and quality results, the only clients who pay for our time spent producing quotes and attending the site visit consults are those who choose not to work with us.