● We always send you a message notifying you of our arrival when leaving the location prior to your site so that you know when to expect us.

● When driving, we always follow the road rules and drive politely and show courtesy to others.
● We keep our vehicles maintained and clean-you, will not be inconvenienced by breakdowns, and our vehicles will never leak oil in your driveway
● We only use designated pathways or driveways to approach your home; we will not walk across lawns or gardens.
● We install floor protection before entering your home wearing workboots and install floor protection to all walkways to the bathroom to protect your home.
● We wear our uniform with pride, so you can easily identify us, and we introduce ourselves to you and explain what we will be doing for the day.
● We discuss access with you and will offer a key safe and explain how to use it if you are unable to be home to provide access daily.
● We will never litter or smoke on your property, and we will never disrespect your home in any way.
● We will speak respectfully at all times and will never use offensive language.
● We will not wash out buckets/glue or any work tools in your sinks or inside the home.
● If any tools are cleaned using the outdoor garden tap, a bucket will be placed underneath to ensure there is no contamination left behind, and we will dispose of any slurry etc at our warehouse. Your drains will never become blocked as a result of having us onsite.
● We will never leave any job waste or debris behind in the driveway, lawn or street.
● We will always pack waste items straight into our purpose-built vehicles to ensure your safety and the safety of others and to ensure a clean workspace. You will never see our waste left on your property.
● We vacuum and wipe over the areas worked on to ensure the areas we have disturbed are clean and that there is no mess left.
● We will leave the work areas cleaner than how we found them.
● We would never snoop around your home or help ourselves to your things under any circumstances.
● We will not make or accept personal phone calls in your home.
● We will keep you informed; at the end of each visit, we explain the work we have done and what will happen during the next visit. We will send you an update via email or SMS if you are not home.
● We will always be contactable.
● We will have a positive “can do” attitude and take pride in everything we do. You will never have to deal with a grumpy tradesperson.
● We want to make you the happiest homeowner to have ever had bathroom work carried out.
● We will make sure you remember us as the best tradespeople you have ever had in your home.